Scope: Walmart Marketplace United States; children’s products. Reviewed 2026-08-24.
Short answer
Walmart CPC test report rejected? Check the document-to-listing match before buying new testing. Walmart’s current children’s-product policy requires two separate files for a covered item: a valid Children’s Product Certificate and the corresponding third-party test report. A submission can fail when either file is incomplete, the product cannot be matched to the listing, the certifier is wrong, or the laboratory’s accepted scope does not cover the rule cited.
JurisdictionUnited StatesFederal scope
Run these four checks first
What Walmart is asking for
Walmart’s current Children’s Products policy, last updated December 11, 2025, requires sellers to provide a valid CPC and its corresponding third-party test report for each covered children’s product. When requested, the files are uploaded through the Item compliance widget on the Health and Compliance page in Seller Center.
| Document | What it does | Who produces it | Walmart upload |
|---|---|---|---|
| Children’s Product Certificate | Certifies compliance with the applicable children’s product safety rules and identifies the product, certifier, records contact, manufacture, testing and supporting parties. | The finished-product certifier required by current 16 CFR § 1110.7. | Required for the covered item. |
| Third-party test report | Records the sample, methods, rules or standards tested and the results. | A laboratory CPSC has accepted for the relevant rule. | Required as a separate corresponding file. |
Walmart’s policy FAQ says the product description in its system must reasonably match the description in the certificate. If the reviewer cannot connect the document to the listing, the submission may be rejected. The policy also requires the files to be in English and the submitted address to be usable for locating the facility.
Walmart policy and federal law are separate layers
Current 16 CFR Part 1110 determines who must certify and what a finished-product certificate must contain. Walmart sets the evidence it accepts for a Marketplace listing. A legally sufficient certificate can still fail Walmart’s identity-matching review, while Walmart acceptance does not establish compliance with every applicable law.
| Question | Federal requirement | Walmart requirement |
|---|---|---|
| When does a CPC apply? | For a children’s product subject to an applicable children’s product safety rule, subject to any testing exclusion or determination. | Walmart’s platform policy requires the CPC and matching report for children’s products it covers. |
| Who certifies? | The importer for imports; the manufacturer for U.S.-made products; a private labeler for a privately labeled U.S.-made product unless the manufacturer issues the certificate. | Walmart states that the CPC should be prepared by the manufacturer or domestic U.S. importer, while its policy also says it will accept a document prepared by a foreign manufacturer. |
| Who gets the test report? | The certifier retains supporting records and furnishes required records through the applicable legal channels. | The seller uploads the corresponding report to Walmart as a second file. |
| What happens on the platform? | Not a federal Seller Center status. | Documents can show Needs Action, and a noncompliant item can be unpublished. |
Confirm the product is in scope
CPSC describes a children’s product as a consumer product designed or intended primarily for children 12 years of age or younger. Third-party testing and certification attach when that product is subject to a children’s product safety rule or another covered rule, ban, standard or regulation. CPSC’s rules list is a useful starting point, but its page directs users to current 16 CFR § 1112.15 for the codified list.
A regulated product that is not primarily intended for children may require a General Certificate of Conformity instead. If the classification is disputed, do not convert a CPC into a GCC—or the reverse—only to satisfy a marketplace prompt. Resolve the product classification and applicable rules first.
Identify the finished-product certifier
Current 16 CFR § 1110.7 assigns the finished-product certificate this way:
- Imported finished product: the importer is the certifier.
- Finished product made in the United States: the manufacturer is the certifier.
- Privately labeled U.S.-made product: the private labeler is the certifier unless the manufacturer issues the certificate.
- Pure reseller: obtain the responsible party’s valid CPC and matching report; do not invent or alter technical evidence.
CPSC’s CPC FAQ explains that qualifying component-part or upstream testing can support certification when the applicable conditions are met. That can avoid duplicative testing, but an importer relying on another party’s work must exercise due care and retain access to the supporting records.
Check the current certificate content
As of this review, 16 CFR § 1110.11 requires a finished-product certificate to include:
- Product identification. At least one unique identifier—such as a GTIN, model number, SKU or UPC—plus enough description to match the product.
- Separate rule citations. Identify each applicable rule, ban, standard or regulation individually.
- Certifier information. Name, physical address, email and telephone number for the responsible finished-product certifier.
- Records contact. Complete contact information for the individual or continuously staffed position maintaining supporting records.
- Manufacture information. Date and place, with the manufacturer and required contact information.
- Testing information. The most recent date and place of testing and the required details for each laboratory or other party whose work supports the certificate.
- Certifier attestation. The attestation required by the current rule.
If a statutory or regulatory testing exclusion applies, the certificate still lists the applicable rule and identifies the exclusion in place of the testing details allowed by the regulation.
Why Walmart rejects the submission
- No clear product connection. The certificate or report describes a different model, SKU, variation, age grade or product family.
- Only one file. The CPC is missing its corresponding report, or the same document was placed in both upload fields.
- Certificate fields are incomplete. A unique identifier, rule citation, responsible contact, manufacture information, testing information or attestation is missing.
- The report does not support the certificate. Its sample, tested rules, version, dates or results do not align with the product and the certificate.
- The laboratory scope is wrong. CPSC explains on its laboratory accreditation page that acceptance is specific to the tests for each applicable rule.
- The certifier is wrong. A seller submits an upstream document without establishing the responsible finished-product certifier or its connection to the item.
- The address cannot be located. Walmart specifically warns that a Pinyin-only address may not let its reviewer locate the facility.
Fix the rejection in a free-to-paid order
- Save the exact Walmart request. Record the item ID, current status, rejection message and the two upload fields.
- Confirm the product classification. Decide whether it is a children’s product and identify every applicable rule.
- Identify the certifier. Determine whether responsibility belongs to the importer, domestic manufacturer or private labeler.
- Obtain the existing evidence. Ask the responsible party for the current CPC and the underlying report before ordering anything.
- Audit the certificate. Check every current § 1110.11 field, including a unique identifier, separate rule citations and the attestation.
- Audit the report. Match the exact product and rules, then verify the laboratory in CPSC’s accepted-laboratory search.
- Correct administrative mismatches. Align identifiers and descriptions, provide an English and locatable address, and keep the files complete and legible.
- Upload two separate files. Resubmit the CPC and report in the Item compliance widget. If the issue continues, use Seller Center Support with the keywords COMP and CPC, or file a ticket under My Cases.
When new testing is actually needed
New laboratory work may be appropriate when the responsible certifier lacks a qualifying report, the product or manufacturing process changed in a way that affects compliance, periodic testing is due, or the existing report does not cover the current applicable rules. CPSC’s accepted-laboratory guidance requires rule-specific acceptance for the testing used.
New testing does not repair a typo, mismatched SKU, missing contact field, duplicate upload or unclear relationship between an existing report and the Walmart listing. Diagnose those failures before paying a laboratory.
Review timing and the support route
Walmart says document review can take up to two weeks and that most submissions are reviewed within three days. These are stated expectations, not a guaranteed service level. If the status has not changed within three to four weeks, Walmart directs the seller to Support.
If a document is in Needs Action, open the item and work from the reason shown. Walmart’s public policy routes rejection questions to the Help button in Seller Center using the keywords COMP and CPC. If an unpublished item does not appear in the Item compliance hub, it directs sellers to create a My Cases ticket with those keywords.
Questions sellers ask
Why did Walmart reject my CPC?
A common documented reason is that the certificate does not clearly correspond to the Marketplace listing. Also check for a missing report, incomplete certificate fields, an unlocatable address, a wrong certifier or a report whose laboratory scope does not cover the rules cited.
Does Walmart need the test report as well as the CPC?
Yes. Walmart’s children’s-product policy requires both a valid CPC and its corresponding third-party test report. The upload tool expects them as two separate documents.
Who issues the Children’s Product Certificate?
Under current federal rules, the importer certifies an imported finished product. The manufacturer certifies a U.S.-made product, while the private labeler certifies a privately labeled U.S.-made product unless the manufacturer issues the certificate. The laboratory supplies testing and results; it does not issue the CPC.
I only resell the product. Do I need new testing?
Not merely because you resell it. Obtain the responsible party’s valid certificate and matching report, then establish their connection to the exact item. Your role changes if you are the importer or the responsible certifier.
Does a Walmart CPC or test report have to be less than one year old?
Walmart’s public children’s-product policy does not state a general one-year document window. The evidence should still cover the current product, applicable rules and relevant production.
What does Needs Action mean?
It is the Walmart status documented for a submission requiring attention. Read the reason shown for the item, correct the document or listing mismatch, and resubmit the two required files.
How do I appeal a Walmart CPC rejection?
Walmart does not document a dedicated CPC appeal page. It directs rejection questions to Seller Center Support using the keywords COMP and CPC, or to a My Cases ticket when the affected item is missing from the compliance hub.
Related XrdaGrid resources
- Best CPC/CPSIA Testing Services
- CPC vs Laboratory Test Report: Who Issues Each and What They Prove
- How to Find a CPSC-Accepted Laboratory
- Marketplace CPC Rejection Checklist
Sources and review date
- Walmart Marketplace Learn, Prohibited Product Policy: Children’s Products: marketplacelearn.walmart.com
- CPSC, Children’s Product Certificate: cpsc.gov
- CPSC, Children’s Product Certificate FAQ: cpsc.gov
- eCFR, 16 CFR § 1110.7—Who must certify finished products: ecfr.gov
- eCFR, 16 CFR § 1110.11—Certificate content: ecfr.gov
- CPSC, Rules Requiring Third-Party Testing and a CPC: cpsc.gov
- CPSC, CPSC-Accepted Testing Laboratories: cpsc.gov
Last reviewed: 2026-08-24. Marketplace policy and federal rules can change. XrdaGrid’s source and correction process is described in our methodology.
Disclaimer
XrdaGrid publishes general information about marketplace and regulatory documentation in the United States. This page is not legal advice, does not determine which rules apply to a specific product, and does not promise Walmart acceptance or republication. For a product-specific determination, consult a qualified professional familiar with the product, supply chain and applicable rules.